AI Answers by Cohere

AI Answers by Cohere's Overview

Cohere.io offers cobrowsing for customer support, empowering support teams to automate self-serve outcomes and focus on providing a human touch. With Cohere, repetitive tickets are automated, underused help centers are made more interactive, and frustrating chatbots are replaced with a delightful chat experience. Unlike other chatbots, Cohere Answers leverages existing help center content without the need for individual workflows. The AI-powered system goes beyond keyword search, learning from the knowledge base and providing relevant snippets for plain English queries. It seamlessly escalates from AI to Service Cloud, allowing customers to get instant resolutions and agents to work within the familiar environment. Cohere Answers captures the nuances of intent, resulting in better answers over time. The platform also offers actionable reporting to analyze and improve support metrics, increase self-served tickets, reduce cost per interaction, and improve agent productivity.

AI Answers by Cohere's Features

• Automated handling of repetitive tickets

• Interactive help centers for customers

• Delightful chat experience with Cohere Answers

AI Answers by Cohere's Q&A

AI Answers by Cohere's Pricing

For pricing details, please visit the [Cohere Pricing](https://cohere.io/) webpage.