AI Answers by Cohere

Conversational AI Platform for Customer Support - Cohere

Introduction

AI-powered support assistance that finds answers from previous tickets


Updated On:

Apr 17, 2024

Monthly Visitors:

SimilarWeb Icon
24.9K

Affiliate Program:

No

AI Answers by Cohere's Overview

Cohere.io offers cobrowsing for customer support, empowering support teams to automate self-serve outcomes and focus on providing a human touch. With Cohere, repetitive tickets are automated, underused help centers are made more interactive, and frustrating chatbots are replaced with a delightful chat experience. Unlike other chatbots, Cohere Answers leverages existing help center content without the need for individual workflows. The AI-powered system goes beyond keyword search, learning from the knowledge base and providing relevant snippets for plain English queries. It seamlessly escalates from AI to Service Cloud, allowing customers to get instant resolutions and agents to work within the familiar environment. Cohere Answers captures the nuances of intent, resulting in better answers over time. The platform also offers actionable reporting to analyze and improve support metrics, increase self-served tickets, reduce cost per interaction, and improve agent productivity.


AI Answers by Cohere's Features

  • Automated handling of repetitive tickets

  • Interactive help centers for customers

  • Delightful chat experience with Cohere Answers


AI Answers by Cohere's Q&A


AI Answers by Cohere's Pricing

For pricing details, please visit the [Cohere Pricing](https://cohere.io/) webpage.

AI Answers by Cohere's Analytics

Website Overview

Key performance metrics for cohere.io

Bounce Rate

33.33%

Pages / Visit

0.55

Total Visits

24,916

Time on Site

0m 13s

Global Rank

#2,598,865

Country Rank

#417,841

Top Regions

Distribution of traffic by country

  • 1.
    Turkey7.16%
  • 2.
    United States6.42%
  • 3.
    Vietnam6.01%
  • 4.
    Russia5.24%

Total Visitors

Monthly visitor statistics for the last 3 months

Trending down by 44.5% this month
April - June 2024

Traffic Sources

Distribution of traffic sources

Referrals:
9.2%
Search:
34.9%
Direct:
55.9%
Dominant source: Direct
55.9% of total traffic

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