- Customer Support
- AI Answers by Cohere
Conversational AI Platform for Customer Support - Cohere
Introduction
AI-powered support assistance that finds answers from previous tickets
AI Answers by Cohere's Overview
Cohere.io offers cobrowsing for customer support, empowering support teams to automate self-serve outcomes and focus on providing a human touch. With Cohere, repetitive tickets are automated, underused help centers are made more interactive, and frustrating chatbots are replaced with a delightful chat experience. Unlike other chatbots, Cohere Answers leverages existing help center content without the need for individual workflows. The AI-powered system goes beyond keyword search, learning from the knowledge base and providing relevant snippets for plain English queries. It seamlessly escalates from AI to Service Cloud, allowing customers to get instant resolutions and agents to work within the familiar environment. Cohere Answers captures the nuances of intent, resulting in better answers over time. The platform also offers actionable reporting to analyze and improve support metrics, increase self-served tickets, reduce cost per interaction, and improve agent productivity.
AI Answers by Cohere's Features
Automated handling of repetitive tickets
Interactive help centers for customers
Delightful chat experience with Cohere Answers
AI Answers by Cohere's Q&A
AI Answers by Cohere's Pricing
For pricing details, please visit the [Cohere Pricing](https://cohere.io/) webpage.
AI Answers by Cohere's Analytics
Website Overview
Key performance metrics for cohere.io
Bounce Rate
33.33%
Pages / Visit
0.55
Total Visits
24,916
Time on Site
0m 13s
Global Rank
#2,598,865
Country Rank
#417,841
Top Regions
Distribution of traffic by country
- 1.Turkey7.16%
- 2.United States6.42%
- 3.Vietnam6.01%
- 4.Russia5.24%
Total Visitors
Monthly visitor statistics for the last 3 months
Traffic Sources
Distribution of traffic sources