EdgeTier

EdgeTier AI Software: Enhancing Customer Experience in Real Time

Introduction

EdgeTier is a real-time AI system that monitors conversations, identifies issues, and surfaces insights to improve customer experience. Discover how EdgeTier's AI-powered platform can help your team engage customers, organize conversations, and improve response times.


Updated On:

Apr 28, 2024

Monthly Visitors:

SimilarWeb Icon
38.2K

Affiliate Program:

No

EdgeTier's Overview

The EdgeTier AI software platform revolutionizes customer experience by providing real-time insights and improvements to forward-looking teams. It offers omniscient visibility into every interaction, across all agents and languages. With advanced AI capabilities, it automatically organizes and categorizes conversations, freeing up teams to engage with customers. The software also enables team coaching and performance evaluation, resulting in continuous improvement. EdgeTier AI empowers teams to respond to customer conversations in real time, offering unmatched response times and personalized answers. Trusted by customer-focused leaders, it helps drive retention and enhance the customer experience. The software is compatible with major players in the industry, with integrations to Salesforce, Live Person, Zendesk, Kustomer, and more. It supports multiple languages, operates in real time, and offers galaxy-class scalability. EdgeTier AI delivers an AI-powered agent quality assessment, real-time alerting and monitoring, and increased efficiency and quality through Agent-Assist technology.


EdgeTier's Features

  • Omniscient visibility into customer interactions

  • Automatic organization of conversations

  • Team coaching and performance evaluation

  • Real-time response to customer conversations

  • Compatibility with major industry players

  • Support for multiple languages

  • Real-time operation

  • Galaxy-class scalability


EdgeTier's Q&A


EdgeTier's Pricing

For pricing details, visit the [EdgeTier AI pricing webpage](https://www.edgetier.com/product/)

EdgeTier's Analytics

Website Overview

Key performance metrics for edgetier.com

Bounce Rate

81.17%

Pages / Visit

1.46

Total Visits

38,226

Time on Site

0m 35s

Global Rank

#1,295,321

Country Rank

#131,160

Top Regions

Distribution of traffic by country

  • 1.
    Spain35.87%
  • 2.
    Ireland32.75%
  • 3.
    United Kingdom15.32%
  • 4.
    Canada2.89%

Total Visitors

Monthly visitor statistics for the last 3 months

Trending up by 14.6% this month
April - June 2024

Traffic Sources

Distribution of traffic sources

Social:
15.4%
Mail:
11.3%
Referrals:
1.2%
Search:
12.9%
Direct:
59.2%
Dominant source: Direct
59.2% of total traffic

EdgeTier's Alternatives