EdgeTier

EdgeTier's Overview

The EdgeTier AI software platform revolutionizes customer experience by providing real-time insights and improvements to forward-looking teams. It offers omniscient visibility into every interaction, across all agents and languages. With advanced AI capabilities, it automatically organizes and categorizes conversations, freeing up teams to engage with customers. The software also enables team coaching and performance evaluation, resulting in continuous improvement. EdgeTier AI empowers teams to respond to customer conversations in real time, offering unmatched response times and personalized answers. Trusted by customer-focused leaders, it helps drive retention and enhance the customer experience. The software is compatible with major players in the industry, with integrations to Salesforce, Live Person, Zendesk, Kustomer, and more. It supports multiple languages, operates in real time, and offers galaxy-class scalability. EdgeTier AI delivers an AI-powered agent quality assessment, real-time alerting and monitoring, and increased efficiency and quality through Agent-Assist technology.

EdgeTier's Features

• Omniscient visibility into customer interactions

• Automatic organization of conversations

• Team coaching and performance evaluation

• Real-time response to customer conversations

• Compatibility with major industry players

• Support for multiple languages

• Real-time operation

• Galaxy-class scalability

EdgeTier's Q&A

EdgeTier's Pricing

For pricing details, visit the [EdgeTier AI pricing webpage](https://www.edgetier.com/product/)